Foursquare Superuser Status

Posted by Chris on April 26, 2010

Recently, the location-based service, Foursquare, crossed the one million user mark and since then they have not looked back. The company is growing their user base at a nice clip and as more people use the social media service, the more venues are created. While this is absolutely encouraged by Foursquare since it helps expand the service, it could lead to a lot of duplicate venues.

This is when a “Superuser” comes into play. Foursquare Superusers are users who are very active with the service and are handpicked by the Foursquare staff. These users are usually people who have checked into a lot of venues and spent time creating new venues. Superusers play an important role in the Foursquare service because they improve the service by editing venues, merging duplicate venues, closing fake venues, adding aliases, adding useful tags, removing incorrect tags, and ultimately keeping the database nice and clean.

Currently, there are three Superuser levels and each level comes with its own special privileges. The three levels are as follows:

Superuser Level 1: User can edit venue information (name, address, cross street, phone number, and Twitter name), mark venues as “closed,” request duplicate venues to be merged, and add venue categories.

Superuser Level 2: User can edit venue information (name, address, cross street, phone number, and Twitter name), mark venues as “closed,” merge duplicate venues themselves, and add venue categories.

Superuser Level 3: User can edit venue information (name, address, cross street, phone number, and Twitter name), mark venues as “closed,” merge duplicate venues themselves, add venue categories, and create aliases for venues.

If you are interested in getting upgraded to Superuser status, I recommend checking into venues and creating venues as often as possible since this is what could land you Superuser status. The Foursquare staff will occasionally upgrade a select group of users to Superuser status as they are needed so it is not necessary for users to request an upgrade.

As a side note, Foursquare is very protective of aliases since they could cause a lot of problems in the data set if users don’t add them properly. Therefore, since Superuser Level 3 status allows users to add aliases, it’s rare that this level is given as an upgrade.

However, since I’ve been contributing to the Foursquare community for a while, I was fortunate to snag Superuser Level 3 status. Although this level allows a user to perform most of the necessary tasks to keep the service up-to-date and running smoothly, there are a few privileges that I believe could be even more beneficial to the Foursquare service if given to Superuser Level 3 users. These privileges include:

  • Ability to edit and delete venue tips that are off topic or inappropriate.
  • Ability to semi-lock a venue. This will prevent Superuser Levels 1 & 2 from editing or closing a venue.
  • Ability to rollback changes that were made to the venue. Although Foursquare CEO Dennis Crowley told me this will be implemented, I’m not sure if all Superusers will have this ability.
    [Credit: My UK buddy, @Joel_Hughes]

If you have any other Superuser privileges in mind that you think would benefit the Foursquare service feel free to share your thoughts below.

Please note: Superuser status should not be confused with the Foursquare badge, “Super User.”

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  • ty_frank
    we need more super users and venue merges
  • chrisbartow
    It would be nice if there was a Superuser 0.5 that automatically occurred after X number of things, maybe when you earn the Superuser badge. This user could Edit a Venue, but the changes are queued to be approved by a Superuser 1+.

    I would say 80%+ of the venues near me have bad GPS coordinates or no information besides a name. This would let people that are passionate, but not Superusers to help out on improving the service.
  • Hi Chris,

    I am very active in the Sarasota, Florida area (47 Mayorships to date) and where this is a city full of tourist attractions, I have noticed TONS of duplicate venues, spam in tags, incorrect Google pin placement, etc. I create new venues often and check for accuracy of existing ones, either marking them as duplicate from the iPhone app or leaving a tip on the site saying that the venue is a duplicate, and should be merged with correct venue #.

    Should I be on the lookout for SuperUser status sometime soon?
  • Recent changes and by who and most importantly the ability to remove categories!
  • Hi Chad,
    as you kindly mention I'd like the ability for super users to see a list of recent changes to a venue - this list would show who (and what SU level) changed what - giving an audit trail/change history. Perhaps there should be a FLAG button next to edits which allows poor SU activity to be identified.

    I'd also like to see (and this is a bit contentious!) a SU "flag" button next to users (or specific checkins) - I mean we've all seen users with 40,000 checkins in every place on the planet (and with a history which shows they travel faster than the astronauts in the International Space Station!). There needs to be a facility to raise awareness of these issues. Flagging simply raises to another level for someone else to review.

    Joel
  • It's probably important to note that SU2 & 3 can merge venues that others submit as requests, but can not merge a venue they submit. Another SU2 or 3 would still have to approve it thereby completing the merge (check and balance system). The wording in the post here is a little unclear on that with "merge duplicate venues themselves". I would think 3's should be able to merge their own venues they submit and would prefer that to be the case, but it doesn't look like that is how it is currently working.
  • Chad,

    You’re correct. Regardless of a user’s SUL, users are not allowed to merge venues they request to be merged, only venues requested by other users. I used the wording “merge duplicate venues themselves” because I wanted to let readers know that SUL 2 & 3 have the authority to “merge” venues using the admin merger tool. However, now that you mention it, I should have added “while SUL 2 & 3 users have the authority to merge venues using the admin merger tool, they can’t use the admin merger tool to merge their own venues.” Thank you for mentioning it.

    Btw, I agree with you and think SUL3 should have the authority to merge venues that they request.

    -Chris
  • Super Users definitely need the ability to delete tips that are bogus as folks are not only using it to put profanity and other crude additions, but now you get people putting spam in there (this will only get worse over time). This is a prime example in Atlanta of someone spamming high traffic venues with the same tip:
    http://bit.ly/apgw5H

    Also, I would love to see access on deleting Categories that are incorrect. An example, would be someone adding "Food Truck" as a category to a venue that is clearly not a food truck just to try and earn the badge.
  • I agree Chad, if not a "delete" button then we need a "flag" button to raise awareness of a possible issue.
  • Chad,

    It appears the spam was removed from the Foursquare database already.

    Yes, I think it’s very important to allow SUL3 to edit or delete “tips” content. This is something I mentioned not too long ago so hopefully it’s on the whiteboard. I have a feeling there will be boards and boards of features shortly, lol. The good thing is that almost every feature I mentioned to Dennis he claimed was already on the whiteboard. That’s great to hear. As long as Dennis is running the show at Foursquare I’m confident we’ll all see some major improvements over the next couple months. I can tell you that Alex Rainert [http://bit.ly/aMeLUq ] is working on some new Web pages as we speak.

    -Chris

    Ps. I edited your post since there were issues with the link cutting off. I replaced the old link with the bit.ly link.
  • I am one of that persons that checkin a lot and report mergings, errors, etc... I usually add aprox 4 venues a week... and I live in Venezuela (south america) a country where this service is becoming so popular lately... but I don't know what to do to become a superuser and help to keep clean and clear all the things in my country...
  • Hi Daniel,
    keep adding venues etc and I'm sure you'll be a SU soon :)

    Joel
  • Thanks for your good wishes my friend! I hope that too... :)
  • thanks for clarifying superuser privileges by level. i was scouting the getsatisfaction.com forum last night for just that info to no avail. i'd liike to get upgraded to a level 2 superuser. i'm in richmond am frustrated by the many duplicate venues and misplaced pins i come across. i duly report and reposition pins as allowed but would be great if i could go ahead and merge myself. i'm pretty ocd about getting all the available info on a venue and pin location submitted correctly. i also have some suggestions for category gaps, namely indoor recreation facilities (eg indoor rock climbing, gymnastics, etc.). i've seen people requesting level upgrades on the forum. is this the best way to get foursquare to consider a promotion or do you have other ideas?
  • Not a problem. :)

    As far as the Super User privileges are concerned, Chrysanthe Tenentes, who has been doing a lot of the Super User upgrades recently asked users not to send any requests until further notice. Foursquare has been getting hammered with Super User requests on Get Satisfaction, email, and now Twitter so it’s been a little hectic. I’m not sure if this is the page you visited last night, but this is the announcement [ http://bit.ly/d4zyAZ ] made last week about Super Users. As you can see, everyone is trying to get a Super User upgrade. :-(

    Since Foursquare is growing fast they will need more Super Users, but they will upgrade people in areas where there is a lot of activity and not a lot of Super Users. I would keep my eyes on the Get Satisfaction page posted above. When they are ready to upgrade just sent Chrysanthe an email telling her there are not many Super Users in your area, yet plenty of dups. Her email address is…
    ct [ at ] foursquare [ dot ] com

    -Chris
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